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Real Time on Charts - US time not Australia


FishMilan

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5 hours ago, FishMilan said:

Hi,

 

I don't have access to ProReal Time.

However it doesn't make sense that if the you or I am trading US stocks then we need to know the US time on the charts. I think it would be an easy improvement to your out of box charts. 

David

Hi @FishMilan,

If you are referring to the time zone of your account and the time displayed on the chart:
image.png

You won't be able to change the time zone unless you open an account with another office that AUS.

I will forward your feedback to the development team to add a feature to change the time zone, with US time for US stock, UK time for UK stocks for example.

All the best - Arvin

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40 minutes ago, FishMilan said:

Hi,

My account is registered in Australia. However I want to see the US market time on my charts? Is there a specific setting change?

 

David

Hi @FishMilan

Thanks for reaching out.

The time of the IG platform is linked to your account itself and is not changeable unfortunately.

I will pass this feedback to our development team to review adding time zone configuration to our IG web platform. The other alternative is using ProRealTime, the advanced charting package we offer, already has great time zone and trading hours settings. Hence we usually recommend clients looking for these features to try PRT.

See below blog on custom trading hours on ProRealTime:

For more information on PRT: https://www.ig.com/uk/trading-platforms/prorealtime

 

Hope this helps.

All the best - MongiIG

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12 hours ago, FishMilan said:

Hi,

 

I don't have access to ProReal Time.

However it doesn't make sense that if the you or I am trading US stocks then we need to know the US time on the charts. I think it would be an easy improvement to your out of box charts. 

David

Hi @FishMilan

Thanks for reaching out. To access and launch ProRealTime see below:

1. On My IG:

  1. Enable ProRealTime on your live accounts. Go to the ‘settings’ tab in My IG, click on ‘ProRealTime’, check the customer agreement and select ‘activate ProRealTime for live accounts’.
  2. Launch ProRealTime from the dashboard tab.

 

2. Old Platform:

  1. Enable ProRealTime on your live accounts. Go to the ‘settings’ tab in My IG, click on ‘ProRealTime’, check the customer agreement and select ‘activate ProRealTime for live accounts’.
  2. Launch ProRealTime via the ‘tools’ menu at the top of the platform.

 

3. IG trading platform:

image.png

image.png

Hope this helps.

 

All the best - MongiIG

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