Logging in problems

[cassiopeia]

Hi, I had a live spread bet account, then opened a trial account to see what was different (prices, L2 orderbook etc) on the CFD platform.  This required a different username, password and Email.  My original live account appears to have been locked, and doesn't recognise the original Email associated with that account.  Is there still a way of accessing it?   It's as if the IG system is designed to move from a trial to a live account, but not to operate them simultaneously.  

[ArvinIG]

On 02/01/2022 at 04:46, cassiopeia said:

Hi, I had a live spread bet account, then opened a trial account to see what was different (prices, L2 orderbook etc) on the CFD platform.  This required a different username, password and Email.  My original live account appears to have been locked, and doesn't recognise the original Email associated with that account.  Is there still a way of accessing it?   It's as if the IG system is designed to move from a trial to a live account, but not to operate them simultaneously.  

Hi @cassiopeia,

If you account has been locked, please reach out to helpdesk.uk@ig.com or use the live chat feature. Our team will be able to unlock your account and setup a unique email address.
Once you create a live account your automatically have access to a demo account with the same login details.

All the best - Arvin