Waiting for my dealing account to be validated since 48 hours

[Jill_1984]

Hello,

I submitted all document required more than 48 hours ago and my account is still pending verification. I tried to reach out IG support using the chat without success.

Can anyone look into this?

Thank you

[ArvinIG]

4 hours ago, Jill_1984 said:

Thanks Arvin. 

I sent an email, waiting for a response. Would be better if I try to call directly?

 

Hi @Jill_1984,

You can call or use the live chat on the IG website. During business hours the helpdesk will be able to get an update from the account opening team,

All the best - Arvin

[ArvinIG]

1 hour ago, Jill_1984 said:

Hello,

I submitted all document required more than 48 hours ago and my account is still pending verification. I tried to reach out IG support using the chat without success.

Can anyone look into this?

Thank you

Hi @Jill_1984,

Thank you for your message. It seems that your account is requiring further confirmation.
Please reach out to newaccountenquiries.uk@ig.com as the account opening team have full access to your application and what is required.

All the best - Arvin

[Jill_1984]

Thanks Arvin. 

I sent an email, waiting for a response. Would be better if I try to call directly?

 

[MongiIG]

13 hours ago, Jill_1984 said:

Thanks Arvin. 

I sent an email, waiting for a response. Would be better if I try to call directly?

 

Hi @Jill_1984

If you want to make a call: 0800 195 3100 with any questions about opening a trading or investment account between 8am and 6pm (UK time) on weekdays.

Call our support team: If you have an urgent query, call us on 0800 409 6789 or +44 20 7896 0079. We’re sorry that there may be a delay before we can answer you – we’re receiving unusually large numbers of calls at the moment.

 

All the best - MongiIG