Unable to save Trading History to csv file

[Tcs106]

Is anybody else having difficulties saving their Trading History to a csv file on the IG UK platform?

Since yesterday, when I try to do it, the file is created but there is nothing in it, even though I can see all the trades on the platform.

Thanks,

[AndaIG]

Hi @Tcs106

Thanks for the feedback. Our IT team is aware of the problem and is working on fixing the issue. The case reference number is INC0607133. Apologies for any inconvenience caused. 

All the best, 

Anda

[Tcs106]

I was finally able to download the Trade History data this morning but now the csv file shows all of my trades as SELL trades even though there should be a number of BUY trades...really weird! 

[Tcs106]

@AndaIG Would be great to know when this issue will be resolved. Thank you.

[AndaIG]

Hi @Tcs106

The IT team estimate that it will be resolved by the middle of next week. 

All the best, 

Anda

[PHILr]

@Tcs106Im having exactly the same issue.

Its been over 1 week now that you are unable to export correct data for a trading summary as an MS excel CSV file. The data is incorrect and shows all positions as SELL and incorrect values. This very frustrating and has come at at a bad time for the year end tax calculations!

 

Come on @ig.com sort this out!😞