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Are your details up to date? pop up cannot be confirmed or cleared


shamus35

Question

Hi, I have tried online chat and now 3 emails to 'help' and no support yet.

A pop up appears in both the android app and all web browsers when I log in to the platform. The pop up seeks to confirm my details however this is now way to 'submit' or clear the pop up which means the trading area of the site cannot be accessed.

Any help rectifying appreciated. (screen grab with my details obscured showing the pop-up attached with the greyed out 'submit' button.)

1821846748_ScreenShot2022-02-01at11_10_05pm.thumb.png.130d21c80efaf48e684eea161417b395.png

1467753794_ScreenShot2022-02-01at11_13_42pm.thumb.png.1f6603739bdc0a5447ab0233ab6e1be4.png

 

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