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Data Feed not working


jaggupta

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16 minutes ago, jaggupta said:

Hi,

It seems data feeds work on my mobile when wifi is on but doesn't work with mobile data. Any idea on how to fix this?

Hi @jaggupta

Thanks for the reaching out.

Our IT team is investigating this under the following reference number: INC0613334. It is confirmed to only be affecting Vodafone / Vodacom users with connection issues on mobile. We will provide feedback once received. 

All the best - MongiIG

 

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On 10/02/2022 at 15:53, jaggupta said:

Hi,

It seems data feeds work on my mobile when wifi is on but doesn't work with mobile data. Any idea on how to fix this?

If you are using an iPhone then you need to check if mobile data is enabled for the IG app.

Check in Settings->Mobile Data and make sure the switch is "on" for "IG Trading".

I've no idea what the equivalent setting is on Android. 

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