Share transfer issue

[Jeffch]

I had initiated a share transfer about 2 months ago ( transferring out from IG). But there is still one stock that my new broker hasn’t received.

My new broker said they raise few requests to IG but didn’t receive any response, and when I called IG they just kept saying the share has been sent out.

just wondering how can I deal with this? 

[ArvinIG]

3 hours ago, Jeffch said:

I had initiated a share transfer about 2 months ago ( transferring out from IG). But there is still one stock that my new broker hasn’t received.

My new broker said they raise few requests to IG but didn’t receive any response, and when I called IG they just kept saying the share has been sent out.

just wondering how can I deal with this? 

Hi @Jeffch,

With Broker to Broker transfer out your broker will need to contact our transfer team to get an update on the progress of the transfer.
You can try to reach out to austransfers@ig.com but your shares already left your account. What happens is that your new broker and our broker agree on a date to transfer the shares. Therefore your broker should know when it was done.

All the best - Arvin