MT4 MarketWatch problem

[geasssos]

There is something wrong with my MT4 Live account market watch window (I have attached two screenshots, 1st one is live account, 2nd is demo account)

It is all in black and has no order information. also has a strange question market after every pairs. 

Any suggestions?

 

 

Edited March 2, 2022 by geasssos

[AndaIG]

Hi @geasssos

Thanks for the reply. There must be something wrong with the spread bet account then. Please reach out to our IT team on helpdesk.uk@ig.com

All the best, 

Anda

[AndaIG]

Hi @geasssos

Thanks for the query. 

Looks like your are viewing the incorrect symbols, on your spread betting account you need to use the symbols that end in the pound sign. You can view the correct symbols in the following ways

1. Right clicking on market watch, then selecting show all (This will include untradeable symbols)

2. Right click on market watch, select symbols to enable groups individually. 

All the best, 

Anda

[geasssos]

@AndaIG

 

Hi Anda,

I have tried to show all the symbols but all of them are in Black as shown in my screenshot. 

Also, I have opened another CFD account in MT4 and all the colours look fine somehow. 

Thanks,

Xuewei 

[geasssos]

@AndaIG Thanks I will reach out to the IT team then. 

[geasssos]

@AndaIG 

 

The problem still not solved after contact the IT team..

They suggest to use the 'show all' as you suggested and if not solved, go to the forum..