Update Payment Protocols

[NoForkInClue]

My payments keep getting declined, IG states bank has refused as details do not match.  Contacted bank who said IG need to update their payment protocols (online consumer safety and security).  Anyone else have the same issue?

[ArvinIG]

On 12/03/2022 at 05:04, NoForkInClue said:

My payments keep getting declined, IG states bank has refused as details do not match.  Contacted bank who said IG need to update their payment protocols (online consumer safety and security).  Anyone else have the same issue?

Hi @NoForkInClue,

Do you usually receive a text or email with a code you need to enter to confirm the bank transaction?
Have you change mobile or email address recently?
It seems that the system is unable to complete the 3DS secure process.

Thank you - Arvin