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Account Problems with charts


stuartz

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2 hours ago, stuartz said:

I loged in today and all my charts have lost there custom settings (Indicators, Annotations, Drawings) across all symbols and have all reverted to 5min charts. Is there a problem with the AU Ig Servers?

Hi @stuartz,

There was no similar issues reported so far. Have you changed your web browser?
Are your watchlists still there?

Thank you - Arvin

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Hello Arvin

Yes thanks it fixed itself over an hour or so though today Im also having trouble. Today it has removed all my indicators. I will try later on today to see if it corrects itself. Its almost like your IT guys are fixing items and they stop working while its taking place.

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41 minutes ago, stuartz said:

Hello Arvin

Yes thanks it fixed itself over an hour or so though today Im also having trouble. Today it has removed all my indicators. I will try later on today to see if it corrects itself. Its almost like your IT guys are fixing items and they stop working while its taking place.

Hi @stuartz,

We haven't heard of an issue removing indicators in AUS so far.
When similar issues pop up feel free to take a screenshot and reach out to helpdesk.au@ig.com.

Please try to delete your cookies and cache, it helps improving the performance of the web based platform.

All the best - Arvin

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