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Why am i not able to use my account value?


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On 30/03/2022 at 00:45, shahidkhan said:

Does anyone know why I am unable to use my total account value? The available to deal is completely different to the funds in the account. Anyone know why or how to fix this?

 

On 30/03/2022 at 00:51, wawawewa5 said:

Hi, 
Im having the same issue.
My funds and available to deal are different values, and the different is listed as reserved.
I did try to enter in an order by its not within my working orders

Hi @shahidkhan , @wawawewa5,

Once you place an order the funds required to place the deal are place on hold in case your deal is triggered.

It is possible that you have unsettled funds on your account, unsettled funds can be funds to be credited or debited.

I hope that it helps.

All the best - Arvin
 

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