Cant get support from the support team, keep me waiting then cuts off

[nick123]

Tried to call 3 times this morning,  selected option 1,  wait for a few minutes , continually being told my call is important to them! , then I get cut off its like somone it manually hanging up calls,  its one way to reduce call in queue but misses the point about being a helpdesk.

 

Whats going on.

 

 

[ArvinIG]

20 hours ago, nick123 said:

Tried to call 3 times this morning,  selected option 1,  wait for a few minutes , continually being told my call is important to them! , then I get cut off its like somone it manually hanging up calls,  its one way to reduce call in queue but misses the point about being a helpdesk.

 

Whats going on.

 

 

Hi @nick123,

We are sorry to hear that you had difficulties reaching our helpdesk. If the phone wait is quite long you can use our Live chat feature on the IG website, which is usually quicker to reach. 

Please let us know what is your query we will assist you here the best we can.

Thank you - Arvin