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Withdraw funds


glomaia

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Dear Sirs,

I can't get my funds, which I withdrew on March 08. They were transferred to me using erroneous details, different from those indicated by me in my personal account. The funds were returned back to IG by my bank (March 18). I have provided IG support with the necessary information regarding this return. But so far I have not received any money or any information about my funds. Please help me to solve this problem.

Regards,

George L 

 

Edited by ArvinIG
Can see Account ID / Personal Information
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25 minutes ago, glomaia said:

Dear Sirs,

I can't get my funds, which I withdrew on March 08. They were transferred to me using erroneous details, different from those indicated by me in my personal account. The funds were returned back to IG by my bank (March 18). I have provided IG support with the necessary information regarding this return. But so far I have not received any money or any information about my funds. Please help me to solve this problem.

Regards,

George L 

 

Hi @glomaia,

Thank you for your post. Your case is allocated and the team is working on it. I have left a note on the case to obtain an update.

We will need to wait from that team to update you on your withdrawal.

Meanwhile, feel free to reach out to them directly via email.

Thank you - Arvin

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