Order rejected

[RajivKapoor]

I was not allowed to open or close few trades yesterday. Msg was  that Sorry " order can not be filled at this price.". On Android  phone.  Later I reverted to Laptop and after few trades same problem with closing the trade. Rang suppoet desk but still awaiting reply.  Any idea what it could be. Funds was no issue.  

Edited April 13, 2022 by RajivKapoor
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[AndaIG]

Hi @RajivKapoor

It appears that there was a large time delay between you sending the orders and us receiving them. Given the price move in this time the orders kept getting rejected. This may have been a connection problem at the time. However the setup on your account seems fine. 

All the best, 

Anda

[RajivKapoor]

I execute orders at market rate. Large delay should not be more than a nano second as before. I could see prices moving so connection wasn't issue. Market wasn't going mad either. So prices were not fluctuating widely . So I can't buy your explanation.  Somthing more fishee going on IG plateform. Why didn't support team said so over the phone but said they will investigate and call me. They haven't call.  Is market maker to do something over rejecting trades? 

[RajivKapoor]

Its Thursday 10 am. Same problem " Sorry , order can not be filled at this price level " what us going on? 

 

[AndaIG]

Hi @RajivKapoor

Can you please try edit your tolerance level on the deal ticket. It seems you are missing the price when the order is being routed to the market. Please see below screenshot:

All the best, 

Anda

[RajivKapoor]

My ticket looks different and it is missing  ' Accept partial fills' and   price,  and  toletance level encircled in your ticket. See attached. 

However, in setting default setting is    ''Accept Partial Fills' I can amend another default setting from 'Current or better' to ' Pts through current' . However there is no tolerance level.  I will have a go on Tuesday , when market reopens after Easter Break.  

[RajivKapoor]

8 minutes ago, RajivKapoor said:

My ticket looks different and it is missing  ' Accept partial fills' and   price,  and  toletance level encircled in your ticket. See attached. 

However, in setting default setting is    ''Accept Partial Fills' I can amend another default setting from 'Current or better' to ' Pts through current' . However there is no tolerance level.  I will have a go on Tuesday , when market reopens after Easter Break.