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IG Client Feedback Session - Multi-Factor Authentication


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Hello Community,

We are currently looking at improvements to our Multi-Factor Authentication process and would love to hear your thoughts on the proposed designs. 

The development teams have been working on a new solution for our Multi-Factor Authentication and we are running client feedback sessions to gather your thoughts. If you would like to take part and talk to one of our UX Researchers then you can schedule your time here.

We are looking forward to your feedback.

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All the best - MongiIG

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  • MongiIG changed the title to IG Client Feedback Session - Multi-Factor Authentication
  • 2 months later...

Have there been any improvements to 2FA security? I would have attended this feedback session if I had seen the above post in time.

IG's log in security really needs to be updated on the apps, website and phone. I have had an IG trading account for a very long time but this 2FA issue is making me consider moving to another spreadbet broker such as OANDA or Pepperstone. 

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  • 11 months later...

Hi @MongiIG

Is there any update to this?

And can you clarify your statement, when you say "proposed concept will not include our own app and eliminate the issues with autofill", do you mean it will not include an IG app, and the proposed concept WILL eliminate the autofill issues? The way it's written makes it sound like the solution won't eliminate the issues.

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On 16/09/2023 at 00:29, Charlie7 said:

Hi @MongiIG

Is there any update to this?

And can you clarify your statement, when you say "proposed concept will not include our own app and eliminate the issues with autofill", do you mean it will not include an IG app, and the proposed concept WILL eliminate the autofill issues? The way it's written makes it sound like the solution won't eliminate the issues.

Hi @Charlie7

IG has now updated the 2FA solution to use supported by apps like Google Authenticator and Microsoft Authenticator.

 

All the best - MongiIG

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