cant sign into my account when i do it goes back to sign in again

[Pricey520]

cant sign into my account when i do it goes back to sign in again

[MongiIG]

48 minutes ago, Pricey520 said:

cant sign into my account when i do it goes back to sign in again

Hi @Pricey520

Have you tried to use your Username and your email address to login?
If your account is locked resetting won't work, it will need to be unlocked by the helpdesk. 

If you are still facing issues, please reach out to helpdesk.uk@ig.com, or go to https://www.ig.com/uk/welcome-page and use our live chat.

All the best - MongiIG

[Pricey520]

hi it works on my phone but don't work on desktop

[ArvinIG]

9 hours ago, Pricey520 said:

hi it works on my phone but don't work on desktop

Hi @Pricey520,

Please try with another browser. You can also delete your cookies and empty your cache.

If you are still facing issues, please reach out to helpdesk.uk@ig.com, or go to https://www.ig.com/uk/welcome-page and use our live chat.

All the best - Arvin