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Apple Watch app errors constantly

Guest Cookie3579

Asked by Guest Cookie3579,

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Guest Cookie3579

Guest Cookie3579

Posted
Posted

I can't get the Apple Watch app to log me in at all. Every time

I try it simply states 'Error please login with IG on your iPhone and try again'.

 

Each time I do this it says the same error. I have Touch ID and dual factor authentication enabled - so these features not work with the Apple Watch app?

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HannahL Established Contributor

HannahL

Posted
Posted

Hi , thanks for the post and sorry to hear you're experiencing an issue with the Apple watch app!

 

This will hopefully be resolved by disabling the two-factor authentication initially, and then reactivating it once you have successfully logged in.  To do so, please can you email the helpdesk (helpdesk.uk@ig.com) from your registered email address, requesting to disable 2FA?

 

Any more issues please do shout!

 

Thanks,

Hannah

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