Jump to content
  • 0

Unstable Demo Platform



I have been using the demo platform for some time and have experienced difficulty with stability of charts on all instruments and timeframes. A chart will display correctly until I click on the SELL or BUY buttons, at which point the chart collapses. I then expand the chart by stretching the vertical axis, which rectifies it. This problem delays action to trade because I normally look again at the chart prior to execution. Then when I click "Place Deal" the chart collapses again. This is quite annoying, but more importantly I could not put money at risk with this delaying / distracting factor at play. It is also very annoying to say the least, as I spend too much time correcting the chart. I have sent an email to customer support but they did not reply. It may be a fault with my PC. One way or another I would appreciate any advice from members who may have experienced this issue. Suggestions on how to fix it most welcome.

Many thanks,


Link to comment

6 answers to this question

Recommended Posts

  • 0

Hi @TraderX100 Mike,

Thank you for sharing the screenshots. The chart is zooming out to display the your order level, limit and stop. As the limit is far from the current price it needs to zoom out to be visible.

You can remove the feature "Position Preview"  by right clicking on the chart > Show :

I hope that it helps !

All the best - Arvin

  • Like 1
Link to comment
  • 0

Today I tested IG platform on my second PC. It has exactly the same issue described in my first post. Both are modern computers, running on Windows 10 and software kept up to date. Therefore, I have to conclude that the problem is with IG.  Also, IG failed to answer my email so maybe this problem is by design, because it is a demo account. If this is so then I do understand why and will accept that explanation but thus far, nobody at IG has clarified the matter. 

Yours confused

Link to comment
  • 0
7 hours ago, TraderX100 said:

Today I tested IG platform on my second PC. It has exactly the same issue described in my first post. Both are modern computers, running on Windows 10 and software kept up to date. Therefore, I have to conclude that the problem is with IG.  Also, IG failed to answer my email so maybe this problem is by design, because it is a demo account. If this is so then I do understand why and will accept that explanation but thus far, nobody at IG has clarified the matter. 

Yours confused

Hi @TraderX100,

Thank you for your post. 

Our Demo platform is running on a different server as our Live Platform.

Could you please advise on which market you are facing this issue. If possible could you please attach a screenshot?

Thank you - Arvin

Link to comment
  • 0

Hi @ArvinIG,

Thank you for help with is issue. As requested please see two screenshots of Nasdaq 5m. The first shows the normal display and the second shows the collapsed display after clicking Sell. The same thing happens when I click buy or sell or execute the trade so that I am constantly fixing the screen by stretching the chart back to normal. This issue occurs on all instruments and timeframes. 

With thanks


Link to comment
  • 0

Hi @ArvinIG,
The same fault occurs on my IPad Pro 4th edition, which is only 2 weeks old, so the evidence strongly suggests the unstable displays are created by your servers and not my computers. I hope this assists your investigation. Since there are no other reports of this issue by IG Community members , I have to conclude it is unique to me.

Kind regards


Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
    • Total Posts
    • Total Members
    • Most Online
      10/06/21 10:53

    Newest Member
    Joined 05/02/23 19:34
  • Posts

    • Q: How can I experience the Fairy Cat metaverse? A: Debuting in January 2023, Fairy Cat is one of the most popular crypto metaverse games. While earlier games (World of Warcraft, League of Legends, Destiny 2) either precede blockchain technology or have not integrated it into their games at all, more recent metaverse iterations - such as FairyCat - integrate metaverse games and blockchain platforms. These so-called "crypto metaverse" games use blockchain technology to achieve encrypted in-game cash, play-to-earn (P2E) and non-fungible tokens (NFT), decentralization and other functionality to bring extraordinary benefits to metaverse games. relevant impact. You don't need to be a crypto expert to play this innovative game, although a little crypto knowledge is helpful to take advantage of all the functionality of FairyCat. Start exploring Fairy Cat: 1. Go to the Fairy Cat website to learn more about the game's currency models, then download the Metamask wallet. 2. Start earning money by opening the game in the Metamask wallet browser. At this point, the game will connect to your wallet account. Don't worry that this game will steal your wallet balance, because it doesn't need your account authorization data, it just needs your wallet data. 3. Once you are in Fairy Cat, you can go through a money transfer tutorial to learn the basic controls. Then you can earn money in the following three methods: Method 1: Adopt a cat to help you find treasures, and you can make profit after selling the treasures. Method 2: Synthesize an LV1 elf cat through 5 elves, and then sell the LV1 elf cat to earn money. This can be understood simply as using 5U to earn 10U (50% probability), and you can buy items to increase the synthesis rate. Method 3: Invite your friends to play the game. After your friends earn money, you can also get commission income. The income is very high.
    • HI,  Please if any IG supporting staff can answer the questions below? 1. in the upcoming AMC/APE vote on 14 March 2023, can shareholder that hold AMC and APE at IG able to make a vote? I also have AMC and APE at IBKR and they did send out a notification to inform me that I can do proxy vote. Will IG do the same? 2. the upcoming vote is to determine APE covert back to AMC then do reverse spilt. Last year after APE issued, IG staff told me that they have to move APE to share dealing account from my ISA account as ISA is not eligible to hold APE (which is completely unbelivable, my APE at AJ Bell and HL are still sitting in ISA account). Anyway, if the conversion and reverse spilt is going to happen, will IG move my APE back to ISA account for the corporate action? Many Thanks
    • The epidemic in recent years has produced profound changes in people's lifestyles, and many of their activities have started to be developed in the virtual world, which plays an important role in promoting the development of the universe of meta. Games, as an important part of the universe of meta, will be the first industry to gain the benefits , but the following conditions are still indispensable for blockchain games to achieve better development.   - Wallets and Exchanges. Through the use of wallets, game users can truly take control of the assets in the game, and exchanges provide a trading platform and liquidity for these game assets NFT, helping users trade and revitalize their game assets. Wallets are a key application for depositing blockchain assets. Currently, wallets such as Metamask are not enough to support the extensive adoption of block games, and wallets will further advance community drive the popularity of blockchain games.  - Game playability. The biggest difference between blockchain games and traditional games is that gamers are also investors. Many blockchain games have gone out of course, treating all users as investors only and forgetting that the essence of making games is to develop high-quality games that users are interested in paying for. If most people play a game just to make money, and no one is ready to pay for it, it becomes a side-scam. The revenue of the participants of the side scam comes from the money of the people who come later, and if there are not enough people who come later, they will not be able to cash in the revenue, leading to the breakdown.  - Speed and performance. A high level of concurrency is the characteristic of game applications, so Wax, Coinan Chain and Polygon, which are public chains with a high level of concurrency and low fees, have attracted a large number of game developers. In the future, with the maturity of technologies such as Ethernet Layer 2 and slice scaling, as well as the maturity of other gaming public chain technologies compatible with EVM, blockchain games will have a better development and operation environment.  - Cross-chain and interaction. Cross-chain and interaction of game assets will be a direction of future development of metaverse games, and blockchain should be connected and accessible like the Internet. The maturity of cross-chain technology in the future will promote the cross-chain transfer of game assets and NFT, and improve the interaction experience of the system                                                                                     The game should maintain the operation of the project by relying on the payment of some users or selling profitable products, just like the new blockchain game Fairy Cat in 2023, which developed diverse gameplay for players and increased the playability of the game, thus got the recognition of many players. Blockchain games need to work hard on game experience and playability. Token economics is essentially just a kind of interest structure , and even good token economics cannot replace the development, operation and profitability of the project itself. It is believed that with the maturity of the above conditions, more and more game developers and investors will enter this industry and together promote the production of some blockchain games with beautiful graphics, first-class experience and high playability.
  • Create New...