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No Orders placed but Funds transferred into "Reserved"


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I attempted to make my first trade in Share Dealing.

I thought I had placed an order, but the exact amount I wanted to place as the order just went straight into the "Reserved" pot.

Currently I am showing no trades, no positions and no history, but the funds are in "Reserved" and I am unable to trade with them.

Anybody any idea on what I may have done wrong and how I get the funds back into my account in order to deal?

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10 hours ago, Skate666 said:

I attempted to make my first trade in Share Dealing.

I thought I had placed an order, but the exact amount I wanted to place as the order just went straight into the "Reserved" pot.

Currently I am showing no trades, no positions and no history, but the funds are in "Reserved" and I am unable to trade with them.

Anybody any idea on what I may have done wrong and how I get the funds back into my account in order to deal?

Hi @Skate666,

Thank you for your post. Could you please reach out to helpdesk.uk@ig.com. Our team will be able to investigate and adjust your balance, as it seems that there is no orders on your account, therefore it should reflect in available funds.

Thank you - Arvin
 

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