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Position not closed but not found open but can see profit-loss ..how and why?


Prasad

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Hi

I had opened a position in my demo account for GBP-USD forex at some point (last week) but am not able to see the position but my profit -loss keeps reflecting the amount.

I did not close the position nor can i see it in the closed section but the position is not avialble to view.

Never saw this behaviour, any help appreciated.

thanks.

 

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2 answers to this question

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Hi @Prasad

Thanks for reaching out. During weekend maintenance we had a network issue that resulted in some client positions not being visible on the front end. This was resolved for live accounts. The IT team is currently working on a fix for demo accounts.
All the best,
Anda

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