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Charts not loading tear offs displaying blank page

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Anyone else have chart issues not displaying? the tear-off window opens but remains blank. flash player is up to date and functioning correctly.....

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Hi , thanks for the post and sorry to hear you're having some issues.

 

We would always recommend that you use Google Chrome as the browser for the IG platform, and do clear the browsing history regularly (Ctrl+H within Chrome) so that it runs smoothly.  It's also a good idea to completely uninstall and re-download Adobe Flash Player to make sure you have the latest version.

 

If you're still having trouble after this, please do contact our tech helpdesk so they can assist: you can reach them on 0207 633 5510, at helpdesk.uk@ig.com, or via live chat.

 

Thanks!

Hannah

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Hi , if you're having trouble with your iPhone charts then it is likely either your internet connection or app version.  If you are confident you have a strong WiFi connection, then please fully delete the app from your mobile and then go to the App Store to download the latest version.  This won't affect your account or positions at all.

 

If you're still having trouble, please contact our technical support team on 0207 633 5510 or helpdesk.uk@ig.com, or via live chat.

 

Thanks!

Hannah

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Hi Hannah

 

I cannot scroll back on the chart to observe the trend. Can you help? I am using google chrome. 

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