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Can not log into platform


als1963

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Posted

Serious issue as I can not log into my IG account. Tried on 3 browsers, deleted history & cookies etc.  The log in page does not come up. I have copied  what does come up  below.

Unable to compile class for JSP: An error occurred at line: 17 in the jsp file: /WEB-INF/tags/apps/onedomain/taglibs/menu-link.tag org.apache.jsp.tag.web.apps.cq_002dcms_002dcore.taglibs.jpimage_tag cannot be resolved to a type 14: } 15: %> 16: <a id="${optionalID}" href="${pagePath}.html" class="${linkClasses}"> 17: <igcore:jpimage text="<%=title%>" generateTxtImg="${generateTxtImg}" generateFrom="${pagePath}" extension=".txtimage.jpnavigation.${lastModifiedTime}.png"/> 18: </a> 19: An error occurred at line: 17 in the jsp file: /WEB-INF/tags/apps/onedomain/taglibs/menu-link.tag org.apache.jsp.tag.web.apps.cq_002dcms_002dcore.taglibs.jpimage_tag cannot be resolved to a type 14: } 15: %> 16: <a id="${optionalID}" href="${pagePath}.html" class="${linkClasses}"> 17: <igcore:jpimage text="<%=title%>" generateTxtImg="${generateTxtImg}" generateFrom="${pagePath}" extension=".txtimage.jpnavigation.${lastModifiedTime}.png"/> 18: </a> 19:

Cannot serve request to /content/igcom/en_GB/uk/login.html on this server


ApacheSling/2.7 (jetty/9.4.43.v20210629, Java HotSpot(TM) 64-Bit Server VM 1.8.0_66, Linux 3.10.0-1160.36.2.el7.x86_64 amd64)

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Posted (edited)

Same here, also tried a Chromebook, same message. I can login via an Android phone using the app.

Edited by Berko
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Posted
2 minutes ago, kiabosh said:

Me too, Android app login works but web login throws an error - anybody called support yet?

 

trying to get in touch by phone, speaking to some one, going to send me link via email, i see what happens.

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Posted
6 minutes ago, kiabosh said:

Me too, Android app login works but web login throws an error - anybody called support yet?

 

phone  T 0800 195 3100

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Posted
2 minutes ago, als1963 said:

phone  T 0800 195 3100

they send email with link to go to. I am now in. said techs are working on it.

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