IG platform encounters serious issue - real time data does not updating !!!

[luckie]

IG platform encounters serious issue - real time data does not updating !!! Also, Preset charts doesn't work!

This happened last Friday and Today, before USA data release!

Please fix it ASAP!!

[ArvinIG]

11 hours ago, luckie said:

This issue occurs from time to time, please get tech team to fix it ASAP!

Hi @luckie,

Please note that we are aware that some of our clients experienced technical issues with our platform recently. However, these issues have been resolved now.
We sincerely apologise for any inconvenience caused.

All platforms should now be functioning as expected, but if you do encounter any further issues or were unable to close your positions, please don’t hesitate to contact us at helpdesk.au@ig.com.

Thank you - Arvin

[luckie]

Does anyone have this issue? The price just stuck there both on Webpage and Mobile APP!

[MongiIG]

2 minutes ago, luckie said:

IG platform encounters serious issue - real time data does not updating !!! Also, Preset charts doesn't work!

This happened last Friday and Today, before USA data release!

Please fix it ASAP!!

Hi @luckie

Thanks for reaching out. Please contact 0800 409 6789 / +44 (0)20 7896 0079 should you wish to deal. Check status.ig.com for all updates, we apologise for the inconvenience.

 

Regards - MongiIG

[luckie]

 

And not account information anymore! The network is fine, only IG platform cannot access the data!

[luckie]

This issue occurs from time to time, please get tech team to fix it ASAP!