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Feedback requests for IG platform - wonder if anyone else agrees, wants to add?


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Loving IG and giving feedback on hopefully simple things which would improve user experience which are bug-bears as a new user.

Let me kick off with these three:

1. Please can you consider updating your 2FA to be Google Authenticator - your system of adding the code to the end of the password is clever but it means no biometrics will work on mobile and also we keep getting prompts from password reminder software to update each time theres a login. We should make 2FA as easy as possible to encourage adoption.

2. An amazing feature of IG is the ability to hold USD in a currency account. But the way to do this is not clear (manual / instant!!). You cou;=ld really make a thing out of this page and show the USD balance as zero and also explain if there are any differences in charges for a multi-currency account vs GBP account.

3. Easy one - please can there be a settings option to 'Hide Demo Accounts'. Don't want this clutter on the dashboard and nav menu when not using

Thanks for reading

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8 hours ago, Tigerlight said:

Loving IG and giving feedback on hopefully simple things which would improve user experience which are bug-bears as a new user.

Let me kick off with these three:

1. Please can you consider updating your 2FA to be Google Authenticator - your system of adding the code to the end of the password is clever but it means no biometrics will work on mobile and also we keep getting prompts from password reminder software to update each time theres a login. We should make 2FA as easy as possible to encourage adoption.

2. An amazing feature of IG is the ability to hold USD in a currency account. But the way to do this is not clear (manual / instant!!). You cou;=ld really make a thing out of this page and show the USD balance as zero and also explain if there are any differences in charges for a multi-currency account vs GBP account.

3. Easy one - please can there be a settings option to 'Hide Demo Accounts'. Don't want this clutter on the dashboard and nav menu when not using

Thanks for reading

 

6 hours ago, Tigerlight said:

4. Oh yeah, please can we have an option to place a watermark of the instrument name on the charts - that would be great

Hi @Tigerlight,

Thank you for you post and feedback. I will forward your feedback to the relevant team.

1. Is being considered
2. The conversion page to provide some information on My IG > Live Accounts > Currency conversion
image.png
We also have a mention on the fees and charges pages :
image.png

3. Effectively there is no such function

4. You can add watermarks once you add the market on the workspace:
image.png
image.png

I hope that it helps !

All the best - Arvin

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