Jump to content

IG mobile app outage and pathetic help desk responses, no refund almost 10 days


Recommended Posts

Hi, there was an outage on 26th August and I could not close my trades. 

At one point in time I was at breakeven but I am not sure, could have been in a bit of profit too or very little loss.

I shared data of transactions, couple of them were options, some of them were index futures trades etc.

My request has gone into dispute as they said the time I referred to and prices are not matched, some UTC and UK time ****.

So I told them to analyse their own logs when was the outage and compare the price, I was in real panic and still I am, so my reported timing could be off a bit.

Another problem I have is as the option expired, what is the way I go back in the history and open up the charts to show them? They have neve come back to me on that.

It has been almost 8-9 days and the response is pathetic and cold, in fact no response for the last 2-3 days.

Has anyone gone through this pain and successfully came out of it?

What is your overall experience with IG trading? So far I have found the mobile app execution really ****, to the level I might close my accounts with them.

 

Link to comment
On 05/09/2022 at 01:18, Harty10 said:

Hi, there was an outage on 26th August and I could not close my trades. 

At one point in time I was at breakeven but I am not sure, could have been in a bit of profit too or very little loss.

I shared data of transactions, couple of them were options, some of them were index futures trades etc.

My request has gone into dispute as they said the time I referred to and prices are not matched, some UTC and UK time ****.

So I told them to analyse their own logs when was the outage and compare the price, I was in real panic and still I am, so my reported timing could be off a bit.

Another problem I have is as the option expired, what is the way I go back in the history and open up the charts to show them? They have neve come back to me on that.

It has been almost 8-9 days and the response is pathetic and cold, in fact no response for the last 2-3 days.

Has anyone gone through this pain and successfully came out of it?

What is your overall experience with IG trading? So far I have found the mobile app execution really ****, to the level I might close my accounts with them.

 

Hi @Harty10,

Thank you for your post.

It seems that you contacted the helpdesk and they offered a resolution.

You can access the Options charts by adding the market on the workspace then click on a call or put and click on the chart logo at the top right hand corner of the dealing ticket as below:
image.png

I hope that it helps.

If you need further assistance on your dispute please reach out to helpdesk.uk@ig.com.

All the best - Arvin

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • image.png

  • Posts

    • The transition of Web2 gaming to Web3 has been nothing short of remarkable, easily welcome by the gaming community for the way-too-juicy perks the advancement offers that can’t be ignored. Another visionary gaming team is thrilled to unveil the successful launch of its highly anticipated token, $PORTAL. Portal ecosystem is aimed at onboarding one billion gamers into a fully interoperable ecosystem that transforms the gaming experience. The ecosystem utilizes frontier tech to create player-owned economies, effectively connecting gamers in deeper ways that has not been see before. As projected, one can think of the Portal platform as one where discovering and playing games is frictionless and easy. Through a single account layer, game enthusiasts can access Web3 games with a hitch-free experience, and seamlessly play games on all chains eschewing the need to bridge additional tokens to play.  Looking at its immense potential, gamers and investors across the global where ready to hop on its trading, however one glitch was easily noticed on Binance where most users are faced with deposit difficulties. The reverse is the case on other exchanges like Bitget, where millions of gamers across the globe are actively engaging in $Portal deposit activities, showing their diehard support for another Gaming project that is set to redefine the industry.  Have you onboarded the moving train called $PORTAL? Share your thoughts          
    • It's exciting to see mobile mining and projects like ICE blockchain offering passive earnings. ICE's decentralized governance and scalability make it stand out, handling millions of transactions per second. With features like decentralized identity services, ICE is paving the way for Web3 principles.
    • I will, but as stated, it's the list page which I use the most for my trading. I use another provider for live charts. If you get the list thing sorted that would be great!  
×
×
  • Create New...
us