Application Approval

[Sybin]

Hello, 

I submitted all my documentation and activated my account over a week ago. My documentation says its been verified but my account still says IG is processing my application. I haven't been able to add funds or get anything setup. Wondering if there's anything support could do to help move this along? 

 

Thank you for your time, 

Chris

[OfentseIG]

14 hours ago, Sybin said:

Hello, 

I submitted all my documentation and activated my account over a week ago. My documentation says its been verified but my account still says IG is processing my application. I haven't been able to add funds or get anything setup. Wondering if there's anything support could do to help move this along? 

 

Thank you for your time, 

Chris

Hi @Sybin

We apologize for the delay and thank you for sending over your details. I have asked our team to contact you back at the earliest. Whilst you have uploaded all documents, the account team still need to manually activate your account after proper verification. We will contact you soon.

Thanks for your patience, OfentseIG

[Sybin]

Hello @OfentseIG

Checking back on this. Its been around 3 weeks now. Is there anything I can do to speed this up? 

 

Thanks, 

Chris

[OfentseIG]

11 hours ago, Sybin said:

Hello @OfentseIG

Checking back on this. Its been around 3 weeks now. Is there anything I can do to speed this up? 

 

Thanks, 

Chris

Hello @Sybin

We tried contacting you back however you were unavailable. We also sent an email but have not yet received a response from you. Could you please call back during regular US business hours of 8AM CT - 5PM CT at 312-981-0499 or email newaccounts.us@ig.com 

All the best, OfentseIG