Withdrawal problem

[wtning]

I just made a withdrawal request transfer  funds to my debit card account, but i didn't receive the fund.

So i ask my debit card center and they say the card number is not for receiving, the funds should be returned where it's from.

I call IG support and they say the fund transfer is successful, have to wait 3-5days.

Have anyone experienced this before, the funds should be returned to IG, right? Or can the money just disappeared, I am quite worried, can anyone help?

Edited October 10, 2022 by wtning

[OfentseIG]

33 minutes ago, wtning said:

I just made a withdrawal request transfer  funds to my debit card account, but i didn't receive the fund.

So i ask my debit card center and they say the card number is not for receiving, the funds should be returned where it's from.

I call IG support and they say the fund transfer is successful, have to wait 3-5days.

Have anyone experienced this before, the funds should be returned to IG, right? Or can the money just disappeared, I am quite worried, can anyone help?

Hi @wtning

The card issuer is obliged to hold your information so they will redirect the funds to the linked bank account. If you have not received the funds after 5 days, we can generate a withdrawal receipt for you which you would be required to submit to the card issuer so they can trace your funds. 

All the best, OfentseIG