EQQQ NASDAQ - 100 UCITS ETF (GBPHdg)

[JMH152]

Hi,

I have contacted IG help today over a confusion that has arisen from my purchase of 10 units in the above. On 17 June 2022 I paid 2178.3p for the ten shares. These have now been quoted as a a purchase of EQGB, which are £10 per unit less than the share (EQQQ) I purchased which closed today at £238.76 rather than the EQGB, which closed at £209.50.

I cannot get IG to recognize the fact that they are quoting a different share to that which I have a contract note for.

Is there anyone in the same position? IG have not been very helpful.  What can I do?

Regards

JMH

[OfentseIG]

14 hours ago, JMH152 said:

Hi,

I have contacted IG help today over a confusion that has arisen from my purchase of 10 units in the above. On 17 June 2022 I paid 2178.3p for the ten shares. These have now been quoted as a a purchase of EQGB, which are £10 per unit less than the share (EQQQ) I purchased which closed today at £238.76 rather than the EQGB, which closed at £209.50.

I cannot get IG to recognize the fact that they are quoting a different share to that which I have a contract note for.

Is there anyone in the same position? IG have not been very helpful.  What can I do?

Regards

JMH

Hi @JMH152

Thank you for reaching us. 

We have two product offerings on the platform: 

1. Invesco EQQQ Nasdaq-100 UCITS ETF (GBP Hdg) - Ticker: EQGB.L 
2. Invesco EQQQ Nasdaq-100 UCITS ETF - Ticker: EQQQ.L

This means that your holding is under the Ticker EQGB.L which closed at 209.50

As this is a public platform, we are unable to disclose further details of your account. We will call you shortly. 

All the best, OfentseIG