Why big loss?

[somersault]

I have a demo account and all was going well running a 10k profit.
Then the tesla stock split happened and I find I'm down 29k.
I assumed it was an error and things would sort itself out but the problem persists.
As a result I've not been as active recently other than checking if anything has changed.

Has anyone any idea how I can resolve the issue?
or I guess simply start again.

 

[OfentseIG]

12 hours ago, somersault said:

I have a demo account and all was going well running a 10k profit.
Then the tesla stock split happened and I find I'm down 29k.
I assumed it was an error and things would sort itself out but the problem persists.
As a result I've not been as active recently other than checking if anything has changed.

Has anyone any idea how I can resolve the issue?
or I guess simply start again.

 

Hi @somersault

Thanks for reaching out. We will have to reset your demo account.  Please confirm if you are comfortable with this fix. 

However in a live account, If a company performs a stock split your original position will be closed at your original opening level and size, ensuring no profit or loss is realized.
 
A new position will then be opened to reflect the ratio of the split.
Any attached Stops or Limits will be adjusted to ensure your monetary risk remains the same.
All unattached orders to open will be removed. 

I will wait for your confirmation to reset the demo account. 

Thanks, OfentseIG

 
 

[somersault]

That's great news,
I was worried I had done something wrong.

Yes please go ahead.

[somersault]

Any idea when you can reset it?

[MarkBerg]

It sounds like you may have run into a technical problem, which could be the reason for this difference. If this is the case, you should call your brokerage and tell them what's going on. They should be able to help you figure out what happened and fix the problem.