Data missing on charts on Friday

[ianf90]

Hi, 

All my charts have data missing from Friday evening, with 5min charts not plotting any more data after 7pm UK time Friday. Is this a known issue and will the data be back filled and corrected before the open on Sunday night?

Thanks

 

[OfentseIG]

On 23/10/2022 at 11:48, ianf90 said:

Hi, 

All my charts have data missing from Friday evening, with 5min charts not plotting any more data after 7pm UK time Friday. Is this a known issue and will the data be back filled and corrected before the open on Sunday night?

Thanks

 

Hi @ianf90

Thank you for reaching out.

There is an issue with charts not updating data for Friday 21st between 7PM and 10PM UK across many asset classes including FX, indices, cryptos & commodities. If this was the same period, please kindly note that the relevant teams are currently trying to resolve the issue. If you need to report any financial loss, please contact our helpdesk for further assistance. We apologize for the inconvenience caused.

Thank you for your patience, OfentseIG