Prorealtime not working on demo account

[Natpee]

Hi,

I am unable to activate PRT on my demo account. When I go to settings I'm getting "Couldn't check ProRealTime status for demo accounts"

Is this a general issue or specific to my demo account?

[OfentseIG]

2 hours ago, Natpee said:

Hi,

I am unable to activate PRT on my demo account. When I go to settings I'm getting "Couldn't check ProRealTime status for demo accounts"

Is this a general issue or specific to my demo account?

Hi @Natpee

Thanks for reaching out and we apologize for the inconvenience. There is currently an issue with PRT not showing up in Demo platform. We have already sent communication to the PRT team for them to investigate, which is most likely to be resolved today. 

All the best, OfentseIG

[Natpee]

Hi, and thanks for the update.

I have just tried again from my spread betting account and getting the following error:

"It is not possible to run ProRealTime without a CFD or Spread betting account"

[OfentseIG]

9 minutes ago, Natpee said:

Hi, and thanks for the update.

I have just tried again from my spread betting account and getting the following error:

"It is not possible to run ProRealTime without a CFD or Spread betting account"

Hi @Natpee

The issue is still ongoing. This has been escalated at the highest priority and the PRT team is still trying to resolve the issue on the demo system. We are kindly asking for your patience. We can send you an update if anything changes. 

All the best, OfentseIG