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Can't create API key - "Key name already used. You have already used this name for another key"


AlphaBob

Question

Hi,

Just joined, my account is approved, demo account setup, but I can't create an API key for live nor demo accounts, no matter what I try I get the same error message

"Key name already used. You have already used this name for another key"

I've tried several different browsers on my mac(Safari, Chrome, Firefox) and a fresh install of Opera that I've never used before so no caching issues,  I've tried 2 browsers on my mobile, I've tried my Windows work laptop and I always get the same error message, even though I have no API keys setup. I've tried changing the name, nothing seems to work. VPNs turned off

For techheads, on Mac Firefox I get a "400 Bad Request"

with a request of

acceptsTermsConditions   true
apiKeyName   "backtest"

and a response of

errorCode    "error.user.management.gateway.invalid.request"
errorMessage   "ApiKey creation failed."

I haven't checked the request/response from other browsers, I'm too fed up now.

Anybody any ideas?

Cheers

ig-api-issue.png

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6 answers to this question

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On 06/11/2022 at 10:38, AlphaBob said:

Hi,

Just joined, my account is approved, demo account setup, but I can't create an API key for live nor demo accounts, no matter what I try I get the same error message

"Key name already used. You have already used this name for another key"

I've tried several different browsers on my mac(Safari, Chrome, Firefox) and a fresh install of Opera that I've never used before so no caching issues,  I've tried 2 browsers on my mobile, I've tried my Windows work laptop and I always get the same error message, even though I have no API keys setup. I've tried changing the name, nothing seems to work. VPNs turned off

For techheads, on Mac Firefox I get a "400 Bad Request"

with a request of

acceptsTermsConditions   true
apiKeyName   "backtest"

and a response of

errorCode    "error.user.management.gateway.invalid.request"
errorMessage   "ApiKey creation failed."

I haven't checked the request/response from other browsers, I'm too fed up now.

Anybody any ideas?

Cheers

ig-api-issue.png

Hi @AlphaBob

Thanks for reaching out and we truly apologize for the inconvenience. 

We have escalated your query to the relevant team to help resolve this. While we wait for a solution, could you please email webapisupport@ig.com and request them to create a new key name and key for you. All the best, OfentseIG

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8 hours ago, ontour said:

Hi AlphaBob - did you manage to get a solution this? I am experiencing the same issue.

Cheers

@OfentseIG

@AlphaBob

Hi @ontour,

Welcome to the IG community and thank you for your question.

Please note that you can only have one API key for each environment. Should you wish to create a new one, you will have to delete or disable the currently active key.

All the best,

KoketsoIG

- KoketsoIG

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3 hours ago, KoketsoIG said:

Hi @ontour,

Welcome to the IG community and thank you for your question.

Please note that you can only have one API key for each environment. Should you wish to create a new one, you will have to delete or disable the currently active key.

All the best,

KoketsoIG

Hi @KoketsoIG

Thank you for responding. Do you know how I can find what the name key and API key is of any existing key? I haven't created one prior to this but if IG Markets already creates one for me how can I find its details?

Thank you 

 

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1 hour ago, ontour said:

Hi @KoketsoIG

Thank you for responding. Do you know how I can find what the name key and API key is of any existing key? I haven't created one prior to this but if IG Markets already creates one for me how can I find its details?

Thank you 

 

Hi @ontour,

Please go to My IF > Settings > Trade settings > API keys as in the screenshot attached.

image.png

Thanks,

KoketsoIG

- KoketsoIG

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