Can't create API key - "Key name already used. You have already used this name for another key"

[AlphaBob]

Hi,

Just joined, my account is approved, demo account setup, but I can't create an API key for live nor demo accounts, no matter what I try I get the same error message

"Key name already used. You have already used this name for another key"

I've tried several different browsers on my mac(Safari, Chrome, Firefox) and a fresh install of Opera that I've never used before so no caching issues,  I've tried 2 browsers on my mobile, I've tried my Windows work laptop and I always get the same error message, even though I have no API keys setup. I've tried changing the name, nothing seems to work. VPNs turned off

For techheads, on Mac Firefox I get a "400 Bad Request"

with a request of

acceptsTermsConditions	true
apiKeyName	"backtest"

and a response of

errorCode	"error.user.management.gateway.invalid.request"
errorMessage	"ApiKey creation failed."

I haven't checked the request/response from other browsers, I'm too fed up now.

Anybody any ideas?

Cheers

[OfentseIG]

On 06/11/2022 at 10:38, AlphaBob said:

Hi,

Just joined, my account is approved, demo account setup, but I can't create an API key for live nor demo accounts, no matter what I try I get the same error message

"Key name already used. You have already used this name for another key"

I've tried several different browsers on my mac(Safari, Chrome, Firefox) and a fresh install of Opera that I've never used before so no caching issues,  I've tried 2 browsers on my mobile, I've tried my Windows work laptop and I always get the same error message, even though I have no API keys setup. I've tried changing the name, nothing seems to work. VPNs turned off

For techheads, on Mac Firefox I get a "400 Bad Request"

with a request of

acceptsTermsConditions	true
apiKeyName	"backtest"

and a response of

errorCode	"error.user.management.gateway.invalid.request"
errorMessage	"ApiKey creation failed."

I haven't checked the request/response from other browsers, I'm too fed up now.

Anybody any ideas?

Cheers

Hi @AlphaBob

Thanks for reaching out and we truly apologize for the inconvenience. 

We have escalated your query to the relevant team to help resolve this. While we wait for a solution, could you please email webapisupport@ig.com and request them to create a new key name and key for you. All the best, OfentseIG

[AlphaBob]

@OfentseIG  I have emailed and asked 👍

Cheers