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Rich

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8 minutes ago, Rich said:

Hi,

Does anyone have any experience trying to get in touch with helpdesk.uk@ig.com.

I emailed them a week ago and have had no response. 
 

thanks

 

Hi @Rich, thank you for reaching out. 

I will look for your email and assist with your query. We will respond to you shortly. Due to the market volatility, our team have been receiving an overwhelming amount of calls and emails and are working tirelessly to respond to questions and queries as efficiently as possible. We do apologize for the delay. 

All the best, OfentseIG

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3 hours ago, Rich said:

Hi,

Does anyone have any experience trying to get in touch with helpdesk.uk@ig.com.

I emailed them a week ago and have had no response. 
 

thanks

 

Hi @Rich

As an IG client you get ProRealTime charts free for your first month. After that, you still won’t pay for ProRealTime if you trade at least four times in a given month. If you don't, or your trading activity is of extremely low value, you’ll pay a £30 fee on the last day of every month.

Your live account needs to have PRT activated to get free access on the demo account. This means you have to have a minimum of in your live account and have PRT activated in the live account to be able to access it in the demo account. All the best, OfentseIG

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