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Charts compressed and unreadable due to questionable trades


jsilvano

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I don't know if this is affecting anyone else, but for me the charts in IG (only in IG) are showing some very weird trades which are well above/below the norm, and this is causing some charts to become compressed so much that no matter how much I zoom, I can't see anything but a straight line. Some of these trades look like someone confused GBX and GBP (i.e. 7.50 when it should be 750.25), and others just look like their kid has stolen their bank card and used it to buy defense stocks. It's on almost every stock I look at, in all industries, but BAE is the worst. I have attached a screenshot of BAE Systems, for an example. These trades don't even show on any other system. Bug or just me?

 

bae.jpg

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1 hour ago, jsilvano said:

I don't know if this is affecting anyone else, but for me the charts in IG (only in IG) are showing some very weird trades which are well above/below the norm, and this is causing some charts to become compressed so much that no matter how much I zoom, I can't see anything but a straight line. Some of these trades look like someone confused GBX and GBP (i.e. 7.50 when it should be 750.25), and others just look like their kid has stolen their bank card and used it to buy defense stocks. It's on almost every stock I look at, in all industries, but BAE is the worst. I have attached a screenshot of BAE Systems, for an example. These trades don't even show on any other system. Bug or just me?

 

bae.jpg

Hi @jsilvano

The daily chart is moving as expected on our end. Please try Troubleshooting and let us know if the issue is resolved. All the best, OfentseIG

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4 hours ago, OfentseIG said:

Hi @jsilvano

The daily chart is moving as expected on our end. Please try Troubleshooting and let us know if the issue is resolved. All the best, OfentseIG

Thanks for the response. I have tried the web platform troubleshooting tips, and it didn't fully resolve the issue. Strangely, in Chrome I was able to view the charts (previous screenshot was from Firefox), but as soon as I zoom out the issue returns and I can't zoom back properly.

The strange trades are still showing as well, in both browsers. Here are two screenshots of the same stock in Chrome, the first is before zooming out, and the second is after zooming out and back in.

bae-chrome.png

bae-chrome2.png

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