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Why do some charts show spikes to zero?


NickW-uk

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Some stock charts show price spikes down almost to zero, the latest one is for Entain Plc as attached, and it makes the chart unusable. I've checked the same chart in another browser (MS Edge instead of Firefox) in case it's a browser cache issue, but the same spikes show. What's causing this and how to return to normal?

Entain-spikes-to-zero.jpg

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On 30/01/2023 at 16:46, NickW-uk said:

Some stock charts show price spikes down almost to zero, the latest one is for Entain Plc as attached, and it makes the chart unusable. I've checked the same chart in another browser (MS Edge instead of Firefox) in case it's a browser cache issue, but the same spikes show. What's causing this and how to return to normal?

Entain-spikes-to-zero.jpg

Hi @NickW-uk

Thank you for reaching out. I have forwarded your screenshot to the relevant team. We will send an update soon. The incident number for this case is INC0689187 if you need to contact client servicing for any reason. 
 

All the best, OfentseIG

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On 06/02/2023 at 20:36, NickW-uk said:

Same for Centrica Plc chart.

And 2 months further down the track, and I bet you never got an answer? Cos this is what IG always does, "we'll let you know:" and you never hear anyhting ever again.

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On 27/09/2023 at 13:47, KoketsoIG said:

Please note that this incident was resolved and closed in February.

@KoketsolG unfortunately this incident has not been resolved, it still persists. I sent an email on 27 Sept as you suggested but no reply.

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3 minutes ago, NickW-uk said:

@KoketsolG I sent emails on this issue to helpdesk.uk@ig.com on 27 September and another on 9 October with screenshots, but still no reply almost a month later. The bug persists and is now affecting more charts, all seem to be on the LSE.

Hi @NickW-uk,

Thank you for your post.

Apologies for the inconvenience. I have responded to you via private message, please provide the necessary details.

Thanks,

KoketsoIG

Please rate us on Trustpilot: IG Trustpilot 

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