Jump to content
  • 0

Why do some charts show spikes to zero?


NickW-uk

Question

Some stock charts show price spikes down almost to zero, the latest one is for Entain Plc as attached, and it makes the chart unusable. I've checked the same chart in another browser (MS Edge instead of Firefox) in case it's a browser cache issue, but the same spikes show. What's causing this and how to return to normal?

Entain-spikes-to-zero.jpg

  • Like 1
Link to comment

12 answers to this question

Recommended Posts

  • 0
On 30/01/2023 at 16:46, NickW-uk said:

Some stock charts show price spikes down almost to zero, the latest one is for Entain Plc as attached, and it makes the chart unusable. I've checked the same chart in another browser (MS Edge instead of Firefox) in case it's a browser cache issue, but the same spikes show. What's causing this and how to return to normal?

Entain-spikes-to-zero.jpg

Hi @NickW-uk

Thank you for reaching out. I have forwarded your screenshot to the relevant team. We will send an update soon. The incident number for this case is INC0689187 if you need to contact client servicing for any reason. 
 

All the best, OfentseIG

Link to comment
  • 0
On 06/02/2023 at 20:36, NickW-uk said:

Same for Centrica Plc chart.

And 2 months further down the track, and I bet you never got an answer? Cos this is what IG always does, "we'll let you know:" and you never hear anyhting ever again.

  • Like 1
Link to comment
  • 0
On 27/09/2023 at 13:47, KoketsoIG said:

Please note that this incident was resolved and closed in February.

@KoketsolG unfortunately this incident has not been resolved, it still persists. I sent an email on 27 Sept as you suggested but no reply.

Link to comment
  • 0
2 hours ago, NickW-uk said:

@KoketsolG unfortunately this incident has not been resolved, it still persists. I sent an email on 27 Sept as you suggested but no reply.

Hi @NickW-uk,

We have sent you an email, please provide the details as stated and we will forward the details to the relevant department.

All the best,

KoketsoIG

- KoketsoIG

Link to comment
  • 0
3 minutes ago, NickW-uk said:

@KoketsolG I sent emails on this issue to helpdesk.uk@ig.com on 27 September and another on 9 October with screenshots, but still no reply almost a month later. The bug persists and is now affecting more charts, all seem to be on the LSE.

Hi @NickW-uk,

Thank you for your post.

Apologies for the inconvenience. I have responded to you via private message, please provide the necessary details.

Thanks,

KoketsoIG

- KoketsoIG

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...
us