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Money not in account


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21 hours ago, dkayuk said:

I transferred funds from my bank to my new share dealing account a week ago but the account still shows zero.  How long should this take?

Hi @dkayuk

Thanks for reaching out. Bank transfers take 1-3 working days to be credited into your account. If you have not yet received these funds into your IG account, please email your proof of payment to helpdesk.uk@ig.com 

Your proof of payment needs to show the following information:

  • How much was the payment for? (Including currency)
  • When the payment was sent? (Date and time)
  •  What IG bank details the payment was sent to?
  • What are the last 4 digits of the sending bank account?
  • Was the payment referenced? If so, with what?

All the best, OfentseIG

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