Jump to content
  • 0

Prorealtime not working on demo account


Pawko

Question

6 answers to this question

Recommended Posts

  • 0
46 minutes ago, Pawko said:

Hi there!

When I tried to launch the ProReaTime platform today, I got this error message: ""It is not possible to run ProRealTime without a CFD or Spread betting account".

What could be a problem?

 

I get a message saying, "This site can’t be reached". Any help from IG?

 

Link to comment
  • 0
2 hours ago, Pawko said:

Hi there!

When I tried to launch the ProReaTime platform today, I got this error message: ""It is not possible to run ProRealTime without a CFD or Spread betting account".

What could be a problem?

 

 

2 hours ago, PieterT said:

I have the same issue.

 

1 hour ago, bonnaiga said:

I have the same issue too.

 

1 hour ago, amoniem said:

I get a message saying, "This site can’t be reached". Any help from IG?

 

Hi @Pawko, @PieterT, @bonnaiga and @amoniem

Thanks for reaching out. We are aware there is an issue.

Our IT team has advised to kindly try the below troubleshooting steps:

1. Please check if DealThru is connected in top right:
DealThru > Status should be 'connected'

2. Check if you are on Push+ data (Push Datastream) in top right:
Push > PushDatastream

3. Close and relaunch PRT.
If above doesn't solve issue please send a technical report so TS IT can investigate.

 

All the best - MongiIG

 

Link to comment
  • 0
Just now, MongiIG said:

If above doesn't solve issue please send a technical report so TS IT can investigate.

Sending a technical report:

1. Locate the main toolbar in PRT:

This is always the first icon in the Windows taskbar

2. Click Help > Help Center
3. Choose 'I'm having a technical problem'
4. Choose relevant option
5. Fill in all fields and give as much detail as possible
6. Send report

 

All the best - MongiIG

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • image.png

  • Posts

    • Sounds like you are looking at the ask price, or the mid price. I don't have access to the 10sec data at that time, but the 1 minute candle had a low at 7947.7. Ask low was 7954.7. So I guess you had a long position; in this case look at the bid price to see what is going on.
    • What really caught my eye about ChatAI is the way it aims to go beyond the limitations of traditional social media platforms. Instead of relying on text-based or voice-based interactions alone, this project is designed to support multimodal communication, allowing users to engage through a variety of formats like text, voice, and images. ChatAI is positioning itself as a revolutionary social application that combines advanced AI capabilities with the power of decentralized technology. The core idea is to open up a new era of social interaction by leveraging cutting-edge natural language processing (NLP) to enable smooth and efficient communication. But it's not just about the technical capabilities - ChatAI also seems to have a strong focus on personalization and continuous learning. The platform is built to continuously optimize its performance based on user data, adapting to individual preferences and enhancing the overall user experience over time. I was really excited to hear the news that the ChatAI (CHATAI) token is now listed on the Bitget cryptocurrency exchange. As someone who is deeply interested in the intersection of artificial intelligence, web3 technology, and social media, this listing feels like a significant milestone for the project.
    • I could remember what happened to Binance & kucoin. This might be another slap in the face of SEC but who knows, let's see how this unfolds. 
×
×
  • Create New...
us