Missing data in transaction history reports

[san604]

Hi all, 

could someone please show me where I can get a detailed transactions statement for options account?

MyIG CSV history file comes with missing data on number of contracts and open/close levels. I need this information to report my taxable income

[OfentseIG]

On 11/03/2023 at 18:49, san604 said:

Hi all, 

could someone please show me where I can get a detailed transactions statement for options account?

MyIG CSV history file comes with missing data on number of contracts and open/close levels. I need this information to report my taxable income

Hi @san604

Thank you for reaching out. You can reach out to us over email or the Live chat  for a quicker response and request this statement. 

All the best, OfentseIG

[san604]

On 14/03/2023 at 17:06, OfentseIG said:

Hi @san604

Thank you for reaching out. You can reach out to us over email or the Live chat  for a quicker response and request this statement. 

All the best, OfentseIG

Thanks! But could you please also write the correct email where I can request this? I see only newaccounts.uk@ig.com which seems to be specific to inquiries of new account applicants.

I see no Live chat in MyIG or on the website. The line for existing clients +35 318 009 95364 is not available. Are there any alternative ways to send my request regarding past trades on my account? Or should I just use the "newaccounts.uk" email and hope it will be forwarded to relevant team? (My account is with IG Germany) 

[OfentseIG]

19 hours ago, san604 said:

Thanks! But could you please also write the correct email where I can request this? I see only newaccounts.uk@ig.com which seems to be specific to inquiries of new account applicants.

I see no Live chat in MyIG or on the website. The line for existing clients +35 318 009 95364 is not available. Are there any alternative ways to send my request regarding past trades on my account? Or should I just use the "newaccounts.uk" email and hope it will be forwarded to relevant team? (My account is with IG Germany) 

Hi @san604

My apologies. That link is if you want to contact us by live chat. The correct email to use is helpdesk.uk@ig.com 

Thanks, OfentseIG