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Alerts list disappears when you click and alert - Anyone else experiencing this issue?


Ikechukwu

Question

 I have been having problems with the alerts recently (all types). When you click an alert on an alert list this used to trigger out a fly out chart for the market clicked on and the alert list (highlighted) stayed in place and visible. Now, when you click an alert the chart opens but the alert list disappears which  means you have to have to go back into the alerts and find the instrument you were working on to manage the alert. This is a lot of extra hassle and time. i have raised a ticket but the helpdesk have said because im the only one that seems to be having problems this is not a priority. Demo platform is fine. It's the live environments that are affected by this bug

Is anyone else having the same problem?  If so please raise via the IG help desk, otherwise they'll just sit on their hands! 

@OfentseIG tagging you in case you can help or if you're aware of the issue. The ref no is: INC0701216

Thanks

 

 

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