Every time I try to transfer my ISA from HL I get an error

[deepandcomplex]

I have a Stocks and Shares ISA with HL, in which I've sold all my holdings and only have cash. All contributions made in that ISA have been in previous years.

I have tried twice this morning to fill in the ISA Transfer form on IG, with all the correct details... of course I don't have any holdings to fill in because I have sold them all.

When I click the green button saying something like "Details are correct", I get an error saying "Something went wrong. Try again"... and I have no idea how to progress from there.

[OfentseIG]

20 hours ago, deepandcomplex said:

I have a Stocks and Shares ISA with HL, in which I've sold all my holdings and only have cash. All contributions made in that ISA have been in previous years.

I have tried twice this morning to fill in the ISA Transfer form on IG, with all the correct details... of course I don't have any holdings to fill in because I have sold them all.

When I click the green button saying something like "Details are correct", I get an error saying "Something went wrong. Try again"... and I have no idea how to progress from there.

Hi @deepandcomplex

Thanks for reaching out. 

We are sorry you had issues with our online transfer. You can try different browsers to see if it works. Chrome is recommended, however, Firefox/Opera are great alternatives to use for troubleshooting Alternatively, you can use the form emailed to you and send it transfers@ig.com 

All the best, 

OfentseIG