The app glitched on my phone

[navhalai]

I had a trade open on GBP/USD and I put in another trade, but once I pressed the "place deal" button to place my trade the app froze then said I had closed my previous contract, making me losse £64.83. 

[OfentseIG]

14 hours ago, navhalai said:

I had a trade open on GBP/USD and I put in another trade, but once I pressed the "place deal" button to place my trade the app froze then said I had closed my previous contract, making me losse £64.83. 

Hi @navhalai

Thanks for reaching out. Please check if your settings are on force open or net off. 

You can open a long and short position on the same market by making sure the ‘force open’ option is selected on your deal ticket.

If you can’t see the ‘force open’ option please navigate to ‘settings’ on the left, and make sure ‘show force open in ticket’ is switched on.

You won’t be able to have long and short positions on the same market if you’ve attached guaranteed stops to both sides of the deal. 

All the best, 

OfentseIG