Code and name are wrong on IG and PRT for Standard Life Aberdeen PLC on DFB

[mancunian]

The code and name for Standard Life Aberdeen PLC are both wrong on the IG platform and PRT on DFB.

 

The name is showing as Standard Life PLC and the code SL.

 

The correct data is Standard Life Aberdeen PLC with code SLA as the company merged last week.

 

Please fix asap hopefully within 24 hours....especially PRT which often seems slow to have errors fixed.

 

Thank you in advance

[JamesIG]

Thanks for the update.

I have submitted a request to our shares desk and this should be resolved shortly. 

[JamesIG]

Thanks for bringing this to our attention. Please note this update has now been made. 

[mancunian]

PRT has not been updated ...please fix asap.

 

Thank you

[JamesIG]

Hi  - some areas on the IG offering (such as PRT and the new web trading platform) will take up to 24 hours to pull through the display data on a daily sweep. Please rest assured that this change has been made and is purely a display aspect on the asset name. For this reason it wouldn't effect the functionality, back end system, pricing or dealing aspect for any accounts. 

 

Thanks

James

[mancunian]

24 hours later and PRT is still wrong.

 

A similar error existed on PRT a couple of weeks ago.  It took 6 phone calls and 2 weeks for the error to be fixed.

 

Hopefully this one will be fixed much sooner.

 

Thank you for your assistance.

[mancunian]

James thank you for your assistance.

 

The correct company name now appears on PRT i.e. Standard Life Aberdeen PLC but the code is still wrong as it shows SL instead of SLA.

 

Hopefully this can be fixed shortly.

[JamesIG]

Hi  Apologies about the kerfuffle on this. We made the appropriate changed on our side when you first brought this to our attention, however it seems like this hasn't pulled through to the full PRT offering. This hasn't been an issue on a couple of other stocks we've changed recently, so we are just trying to isolate why this has happened here. 

 

We have raised a ticket with IT Finance, the company who own Pro Real Time, and I shall get back to you as soon as I have an answer. 

[mancunian]

James the problem was fixed earlier this week.  Thank you very much.