MT4 EA error message

[BJ7444]

I have set up an EA according to the manufacturers instructions but receive an error message (attached). I have contacted their support as detailed & they confirm 

that the installation is correct.

I have previously used the exact same EA & setup with another broker and have not had any issues.

Any assistance would be very helpful.

Thank you.

[AntonL-IG]

Hi @BJ7444,

Based on your screenshot it looks like you are using a Spreadbet account in GBP. The error message is complaining that the EA is trying to convert GBP into USD which wouldn't be possible on a Spreadbet account.

It is also possible that the EA is struggling to cope with the suffix (GBP symbol) used at the end of all Spreadbet symbols.

If it isn't possible for the creator of the EA to adapt it to work on a Spreadbet account then you could get it to work by creating a CFD account in USD which based on your screenshot appears to be what the EA is looking for.

All the best!

[BJ7444]

Thank you for the advice Anton - I'll give it a try!