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Keep the old platform

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The new platform may give a much cleaner look and feel, but it is really difficult to quickly find what you need as compared to the old platform. Maybe it does take time to get used to it. I personally find the old platform really nice and user-friendly because it has little information icons on the Indicators, explaining what each of them is and what they indicate. The new platform doesn't seem to have this and assumes everybody knows how to use these tools, which isn't always the case. It is also so easy to make amendments to your indicators on the old platform. To summarise, the old platform shows more information on the screen by default without users having to search for them or click numerous settings to enable them - this make it much more appealing to users. : Could you please let your customers know when the old platform will be completely removed?

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Hi 

 

We appreciate the feedback on the New Web Trading Platform and I will pass your comments onto the development team for further investigation. I am familiar with the feature you are describing with the indicators, this is a feature that has been removed from the new platform. If you are needing some information on technical analysis please visit our articles on the range of indicators available. Please see the article link below.

 

Technical Analysis

 

If you are finding the new platform harder to get your head around, there is a guide that has been created to assist with certain features and the usability of the platform. Please click on the link below for further assistance.

 

Platform Guide

 

We do not currently have a firm date for when the old platform will be removed, do you feel that if we removed the old platform you would find it increasingly difficult to trade on the new platform?

 

Also please let me know if there are any specific details on technical analysis missing from the articles or another feature of the new platform you are struggling with.

 

Thanks!

 

ChrisW

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