Can't get the L2 service working

[Guest chequebook]

Hi there,

 

I've signed up for the L2 service and have downloaded the app onto my PC. However, it doesn't seem to be working! I can't get the prices for any market at all - whether I try looking in the dictionary or use the search bar. It appears to be connected - it just isn't working - any tips as to what may be going wrong?

 

Thanks,

Rob

[JamesIG]

Hi  and welcome to the Community. 

 

L2 is a shares DMA software which provides additional order types and more complex dealing functionality. You can use it on CFD accounts for shares trading, as well as on Stockbroking and ISA accounts. With this in mind, if you are experiencing issues, please try the following:

 

1. Close the platform, restart your PC and make sure you have the latest updates for your system. Double check that you can access the IG platform via a regular browser and that you can bring up the markets and stock you want to trade. 
2. You need to make sure you have the correct data permissions as well. The reason for this is that the individual exchanges charge for live data. You can make sure your data permissions are as you want them to be via the My IG > Settings > Data Permissions section.
3. Make sure you have the latest updates installed on your computer including the latest L2 software. 
4. Check that you haven’t logged into L2 on an account it doesn’t support (eg spread betting).

If you are still having issues please let me know and I can get someone to contact you directly.