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Demo platform prices are incorrect


phoenix

Question

I have consistently come across your demo platform showing incorrect prices in a few markets. It is always one or two each day and its not the same market either. It happened so far on the Ftse, Dax and Hang Seng. I sent an email to your helpdesk and all I got was a reply that "yes demo prices will and can be different " ! Needless to say that this is an unhlepful response and ridiculous for many reasons least of which, how are we supposed to demo trade and backtest PRT strategies if the prices are nonsense ? 

 

Can you look into this and fix the issue. Not having reliable prices lessens the confidence we place on the rest of platform working as it should. I attach a screenshot of the issue from a few mins ago. As you can see, the DAX prices tally between live (the charts) and Demo (the dark themed web platform) but the Ftse price does not - it's price is a full 7.6 points off. This is a huge difference

 

ThanksIG demo issue 181017.PNG

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Hi  I tried launching my demo PRT with FTSE and DAX charts open then comparing it with our live prices on the new platform. For me they were correct, is this issue still happening for you?

 

If it is we can obviously have it investigated further as it could be an issue with your platform that we can troubleshoot.

 

Will

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