Jump to content
  • 0
Sign in to follow this  

Charts not working

Question

I can not get the basic chart to work.  I just installed the latest Javascript but still no go.  I remember last time I used IG Markets, a couple of years ago, I spent hours working this out.  I can't believe they haven't made the process easier by now. 

Share this post


Link to post

7 answers to this question

Recommended Posts

  • 0

Hi   be aware IG shuts down most platforms for a few hours at about this time at end of week for  maintenance/save/update. That may be the problem.

Share this post


Link to post
  • 0

Hi  - we haven't had any other reports of charts not working, however like  stated we do routinely turn off full platform functionality over the weekend for maintenance etc. If your charts still aren't working then I believe it would be something isolated to your machine or set up, however the following troubleshooting methods may help. 

 

  1. Open your chart in a different web browser.  For example, if you usually use Windows Explorer, try Google Chrome. We recommend Chrome as a default browser. All the support below relates to Chrome, however different browsers may have different methods.
  2. Make sure that you’ve allowed ‘Flash’ for the IG.com website. Simply right-click on ‘IG Group Limited’ in the address bar, and select Flash > Always allow.
  3. Clear your cache and browsing data. You should usually be able to find this under the ‘settings’ or ‘history’ section in most browsers. On Chrome, click the options button in the top right-hand corner, and then ‘more tools’ and ‘clear browsing data’. Make sure to tick the first three boxes, and then click ‘clear browsing data’.
  4. Please clear your Flash cache by clicking on this link and selecting ‘delete all sites’ in the website settings storage panel towards the top of the screen.
  5. Please make sure that your Flash player settings are correct, depending on whether or not you have a 32 or 64 bit computer. This link will provide you with the correct software.

Share this post


Link to post
  • 0


JamesIG wrote:

Hi 
 - we haven't had any other reports of charts not working,

 

 

 

 

 

 

 

 

Yep add me to the list. Charts are not working for me. 

Share this post


Link to post
  • 0

Hello James!

 

I've just tried it on Chrome (again) and charts are not working. That's most likely because I'm on MacOS which doesn't support for Flash for many reasons.

 

When are you going to provide charts in HTML5?

 

BY the way, the market data page doesn't work properly, either. There is no scaling available.

 

 

Regards,

Max

Share this post


Link to post
  • 0

I am in the same position as several others here - I have tried everything suggested but still can not access charts.  I do not have an indefinite time available to sit at the computer and it seems difficult/impossible to get help from the supposed support team.

Share this post


Link to post
  • 0

It works now after I installed Flash Player for Mac from the Adobe site. Make sure you only allow Flash for specific, trusted, sites.

 

HTH.

Share this post


Link to post

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
You are posting as a guest. If you have an account, please sign in.
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×