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any idea when the DEMO API access will be turned on after the bank holiday?


TheGuru12

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Posted (edited)

Yes, many new problems this week on Demo API. There was no reason for it to be switched off yesterday - it was a normal trading day in most markets.

An example of the faults today is that it appears (from examples) that all of the options markets data returned have the marketStatus field set to 'CLOSED'.  The daily and futures index markets also appear to be non-functional - not even any price data. This means large amounts of time lost for no good reason for those IG clients who are affected.

To be frank, it is extraordinary that this sort of thing is tolerated in a company with a billion pound revenue. Is it an example of 'too big to care'? 

Edited by Elroch
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4 hours ago, bug-or-feature said:

I have an application that connects to DEMO via the API and it has been working fine all day yesterday (2024-05-06) and today (2024-05-07).

This is interesting given the fatal problems observed by some of us. What markets have you been accessing, and how? Could it be that the problem is limited to the REST API? (It's what I use, for technical reasons).

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40 minutes ago, Elroch said:

This is interesting given the fatal problems observed by some of us. What markets have you been accessing, and how? Could it be that the problem is limited to the REST API? (It's what I use, for technical reasons).

My app makes trades in futures based markets: indices, commodities, bonds and rates, FX. No options. REST API. And gets capital every half hour or so. Admittedly there were not many trades in the last couple of days.

I did notice a couple of 500 server errors, which was more than normal

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I'm seeing the same - within the IOS app I can make demo spreadbet trades, and using the lightstreamer with the same application key as I use for the REST API, the EPIC (e.g. CS.D.GBPUSD.TODAY.IP) comes back as tradable but via the REST API it's coming back as closed

 

 

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34 minutes ago, LanceWalton said:

Hmmm... maybe there's some kind of A/B testing going on & @TheGuru12, @Elroch & I are in the 'change' group. Who knows... annoying though.

Demo just needs some TLC lol. I've just switched to live but monitoring it' Always good to test against Demo first but just wait until it comes back ha. 

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Can any of the longer term members advise, is it typical for the demo REST API to be down for this long (its still showing as the market is closed for me), and do IG give any status updates?

I understand its hardly going be that high on IG's priority list  (though I knew someone who worked at IG many years ago and I thought he advised it was the hot DR system). Just wondering if its unusual.

 

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52 minutes ago, Watcher said:

Can any of the longer term members advise, is it typical for the demo REST API to be down for this long (its still showing as the market is closed for me), and do IG give any status updates?

I understand its hardly going be that high on IG's priority list  (though I knew someone who worked at IG many years ago and I thought he advised it was the hot DR system). Just wondering if its unusual.

 

Yeah still getting closed for me too. Does anyone know if the email webapisupport@ig.com or helpdesk.uk@ig.com emails are still monitored. Might be worth collectively emailing to get traction. 

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