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IG Demo Account Inactive


Racoun39

Question

My IG demo account has all of a sudden zeroed my available balance, margin and profit/loss, although there's still plenty of cash/equity and positions still open. I would like to still use this demo for my continued learning and conviction. Is there a way it can be restored?

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15 hours ago, Racoun39 said:

My IG demo account has all of a sudden zeroed my available balance, margin and profit/loss, although there's still plenty of cash/equity and positions still open. I would like to still use this demo for my continued learning and conviction. Is there a way it can be restored?

Hi @Racoun39, I'm sorry to hear that. Have you tried adding virtual funds again to see if they reflect and then placing trades? If you're still unable to do so, we may need to investigate your Demo profile for any technical errors. Please email helpdesk.uk@ig.com if you're still experiencing issues. Apologies for any inconvenience.

All the best,
AshishiG

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