Live overseas and trying to open an account

[marionie]

I was trying to open an account, living in Japan. I went to IG.com.au to open an account as I pay tax in Australia, however, I don't have an address in Australia as I live in Japan. How could I open an account??

[AshishIG]

1 hour ago, marionie said:

I was trying to open an account, living in Japan. I went to IG.com.au to open an account as I pay tax in Australia, however, I don't have an address in Australia as I live in Japan. How could I open an account??

Hi @marionie, 

We understand your situation regarding residing in Japan while wanting to open an account with IG in Australia. Due to jurisdiction and regulatory restrictions, you are unable to open an Australian account without an Australian address.

However, you can still open an account with IG Japan. This will allow you to trade while residing in Japan. Visit the link to open an account with IG Japan: https://www.ig.com/jp/application-form

All the best,
AshishIG

[marionie]

Hi AshishiG

Thank you for getting back to me on this matter.

I understand the jurisdiction issue occurs in Australia without a valid address.

However, there is an issue creating an account with IG Japan online, as they ask to put in a full name in Japanese character (Kanji), as I don't use Japanese character in my name.

Any idea what I could do to bypass this issue?

[AshishIG]

58 minutes ago, marionie said:

Hi AshishiG

Thank you for getting back to me on this matter.

I understand the jurisdiction issue occurs in Australia without a valid address.

However, there is an issue creating an account with IG Japan online, as they ask to put in a full name in Japanese character (Kanji), as I don't use Japanese character in my name.

Any idea what I could do to bypass this issue?

Dear @marionie, After consulting with our Sales team in Japan, we were advised that you can apply using your English name in both Kanji and Katakana. However, the name needs to be in Zenkaku format, which means you must leave a space between each letter. For example, if the name is Ashish IG, it should be written as A s h i s h  I G. To simplify this process, please visit the following link: https://so-zou.jp/web-app/text/fullwidth-halfwidth/. Enter your full name to convert it to Zenkaku format, and then use that in your application.

All the best,
AshishIG 

[marionie]

Thanks, I will try that then.

However, this information is already in your system that I couldn't use this same username.

Can you erase my information?

[AshishIG]

1 minute ago, marionie said:

Thanks, I will try that then.

However, this information is already in your system that I couldn't use this same username.

Can you erase my information?

Could you please send an email to sales.jp@ig.com with this information so that the Sales team in Japan can make the necessary changes?

All the best, 
AshishIG

[marionie]

can you send me the log of this conversation so that I could send an email to them?

[AshishIG]

Can you please n log in to your Demo account using your current username and password. Then, go to settings and change the username to a different one. After making the change, you can submit a new application with the username you wish to keep.

[marionie]

Thanks

Once I establish the new account with IG Japan, how can I close the account with IG Australia?

[AshishIG]

26 minutes ago, marionie said:

Thanks

Once I establish the new account with IG Japan, how can I close the account with IG Australia?

You can just drop an email to helpdesk.au@ig.com from your registered email address requesting to cancel the account.

All the best, 
AshishIG